Total quality management

Key to boosting clients’ satisfaction

Masterful quality and data security. Every time.

Our many years of experience confirm that it’s the trust and satisfaction of our regular clients that make us an effective, professional translation agency. Our clients want to have confidence that the information and documents they send us will be secure, and that they won’t fall into the wrong hands. They also always want to get a translation of the highest possible quality, and on time.

 

We carefully manage all elements of the translation and localisation process to meet our clients’ expectations. To do that, we rely on a carefully developed management system supplemented by ISO 17100:2015 certification, which we obtained in 2021. This gives our clients the three benefits: stability and repeatability of processes (ISO 9001), high quality of services (ISO 17100), and information security

(ISO 27001).

 

Quality Management System Certificate

In 2003, we verified our processes against ISO 9001:2000 to obtain independent assessment of our effectiveness. Since then, we have had our systems audited on an annual basis. Each year, the audit has reconfirmed the validity of our certificate. Today we are ISO 9001:2015 certified.

ISO 17100:2015 – Translation services – Requirements for translation services

In 2021, we obtained a certificate confirming that our management system complies with ISO specialised standard 17100:2015 – Translation services – Requirements for translation services.
Our clients can rest assured that translations outsourced to Studio Gambit will be performed using resources and processes that are in line with industry best practices. Issued by renowned audit firm, the ISO 17100 certificate is currently the most reliable, objective guarantee of the substantive quality of translation services.

Information Safety Management System

In 2019, we implemented an Information Safety Management System (ISMS) that is ISO 27001:2013 certified.

Our infrastructure and processes meet the requirements of the ISO 27001 standard, which means that we can assure our clients and partners that the data they provide us with are safe. In an era of growing threats to the digital assets of companies and institutions, they can therefore be certain of avoiding a material risk to business relations.

Translation project management

Client-centered

The right people in the right place

Technology in human service

Do you have any questions on quality management?

We will happily answer them. Just write to us!